Privacy Policy

This Privacy Policy describes how Elite Drive Rentals collects, uses, and protects the personal information of users and visitors to our online platform. Elite Drive Rentals is committed to protecting your privacy and handling your data in a transparent and secure manner. This policy applies to all information collected through our site or services.

Information We Collect

We collect information to provide and improve our luxury vehicle rental and chauffeur services. The types of personal information we may collect include:

Contact Information: Name, postal address, phone number, email address, and other similar contact data.
Identity Information: Copies of identification documents required for vehicle rentals or chauffeur services, such as driver's licenses or passports.
Booking and Transaction Information: Details about the services you book, payment information (excluding sensitive details like full card numbers, which are processed securely by third-party payment processors), billing address, and transaction history.
Service Usage Data: Information about how you use our site and services, including vehicle preferences, rental history, and service selections.
Technical and Usage Data: Information automatically collected when you access our site, such as your IP address, browser type, operating system, referring URLs, access times, and pages viewed. We may use cookies and similar tracking technologies for this purpose.
Communications: Records of your correspondence with us, including inquiries and feedback.

How We Use Your Information

We use the information we collect for various purposes, including:

To provide and deliver the services you request, such as processing vehicle rentals, chauffeur service bookings, and corporate fleet solutions.
To process transactions and send you related information, including confirmations and invoices.
To manage your account and provide customer support.
To communicate with you about our services, offers, promotions, and events that we believe may interest you (where you have consented or where otherwise permitted by law).
To improve and personalize your experience on our site and with our services.
To monitor and analyze trends, usage, and activities in connection with our services.
To detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of Elite Drive Rentals and others.
To comply with our legal obligations, resolve disputes, and enforce our agreements.

Legal Basis for Processing (relevant under GDPR)

We process your personal data based on specific legal grounds:

Performance of a Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into such a contract (e.g., processing your booking).
Legal Obligation: Processing is necessary for compliance with a legal obligation to which Elite Drive Rentals is subject (e.g., for tax or regulatory purposes).
Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. This may include improving our services, marketing (where consent is not required), or preventing fraud.
Consent: We may rely on your explicit consent for certain processing activities, particularly for sending direct marketing communications where required. You have the right to withdraw your consent at any time.

Sharing Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processors, IT providers, and customer support services. These entities are contractually bound to protect your data.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
Business Transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
With Your Consent: We may share your information with your explicit consent.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely delete or anonymize it.

Your Data Protection Rights

Depending on your location and applicable law, you may have certain rights regarding your personal data. These rights may include:

Right to Access: The right to request a copy of the personal data we hold about you.
Right to Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.
Right to Erasure: The right to request that we delete your personal data, under certain conditions.
Right to Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: The right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that we cannot guarantee that the internet itself is 100% secure.

Third-Party Links

Our site may contain links to external websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, you may contact us by writing to:

Elite Drive Rentals
51,
C Block, Bandra Kurla Complex,
3rd Floor, Office 301,
Mumbai, Maharashtra,
400051,
India